Website Design // Brand Strategy // Content

The UK’s only remaining independent manufacturer of digital and analogue hearing aids. With Puretone, quality and performance is guaranteed.
Highly Sprung website on iphone

The Puretone brand has been re-focussed, re-energised and re-born

Puretone approached Step3 to help with their PPC advertising campaigns, but after some tough conversations and brave decisions, we delivered a much-needed overhaul of their failing website.

The existing website was in fact a group of scattered sub brands, failing to engage new and existing customers and the usability was poor. Not only that, the site had a dated overall design, confusing product sections, and a lack of any real brand content that set them apart from the competition.

Before starting any structural or content work, we took the company through a detailed brand audit and strategy phase, including a look at their competitors. From that we were able to define their brand purpose and values, establish a distinctive narrative and tone of voice and develop a website wireframe that would draw customers quickly to the key benefits of buying from Puretone.

Following the website launch in Autumn 2018, we continue work with Puretone on devised and developing product campaigns, as well as managing their social media and digital marketing.


  • a single website encompassing all services
  • an online retail shop
  • clarity of tone of voice
  • stronger brand positioning
  • increased social media engagement
  • effective digital marketing strategy
  • ongoing strategic consultancy


We make our clients happy

“I’ve taken a look at your new website and I’ve got to say… WOW! It looks AMAZING! Take a bow if you are the person behind the text and graphics. Text really crisp and concise… leads one along nicely. Great job all round.”

Puretone Customer