Changeling Theatre was founded in 1997 to produce high quality outdoor touring theatre for community audiences across South East England. Step3 Digital were commissioned to develop the UX and functionality of the ticketing area of their website to cater for a growing list of performances across many venues. Tickets are sold via several partners so the web interface needed to be intuitive and fast.
The new ticketing function was launched in Spring 2017 and, following a hugely successful summer at the box office, we were delighted to hear that our work had 100% positive feedback in its ease of use.
The website was redesigned late in 2019 to reflect the significant changes the theatre company has gone through and we continue to support Changeling with their communications and marketing.
"The ticketing area of our website was really letting us down, and potentially losing us sales. Step3 stepped in and created a much more user friendly, intuitive process to help our audiences search across multiple performances and venues, and help them book the right tickets. We are delighted with the results and look forward to the impact this will have on ticket sales for our forthcoming tour. Step3 are fast, efficient and professional. And we felt they really cared about our company"